31.1 Gram 999 New Zealand Mint Kristoff & Sven Silver Coin by Anand Jewellers

When you choose our bid for your customisation jewellery request, then our representative will speak to you directly. Upon understanding your requirements, we will let you know the timeline needed for creation and the price of the same. 

If you agree to the quoted price, then we will go ahead with the customisation process. When the work is under progress, we will send you timely progress updates via message or emails. Also, you will be told about the estimated delivery time. However, if there is a delay in the delivery time due to unforeseen circumstances, you will be informed about the same.

In the situation where you refuse to take the final customised product at the time of delivery, the money paid will not be refunded.

After you select our bid for reselling your jewellery, we will get in contact with you via the details you provide. Our representative will speak to you about the item you wish to sell and know a few details about it like the metal, purity, gemstones and other specifics. Then you will have to send the products to us for a few mandatory checks before we buy the product from you. These standard checks will assess the authenticity and condition of the item.

If the checks are clear, then we will complete the reselling process and initiate the payment process. The quoted price that you agreed to at the start of the process, will be transferred directly into your bank account. However, if the checks show some discrepancy in what you said and the actual condition of the product then we will inform you of the same.

Later we will change the quoted price as per the product’s condition and inform the same to you for your approval. Once we get your go ahead on the revised pricing, we will begin the payment process. The amount decided on will be transferred directly to your bank account as per the details you provided. But in the event that you do not agree with the revised pricing, then we will return the product to you in the same condition as we received it from you.

When you buy jewellery from us, you directly get access to our buy back policy. It means that if and when you want to sell a product you purchased from us then we will buy it back. In this case, however, it is important to know that we will only pay a certain part of the original price at which the product was bought. Once you agree, the amount decided on will be directly transferred to your bank account. 

This buyback policy is only applicable if there is no specific buyback policy specified at the product level. In case of a conflict between the store-wide buyback policy and product-specific buyback policy, the terms of product-specific buyback policy will prevail. 

If you want to return a product purchased from us, then you can place a request either at our physical or online store. But the return needs to be initiated within 3 days of the product delivery. When the return process is started you need to send us the product in its original condition with the bill and box. We will run standard checks on the items to access the authenticity and condition of the product. 

If the item clears the checks, then we will accept the return and you will be eligible to get the amount refunded. But, in case the items you return do not clear the standard checks, then the return process will be halted. The items will be sent back to you in the same condition you sent to us with the bill and box. 

One thing to keep in mind is that any shipping, handling or import charges incurred during this process will be at the customer’s expense. Another thing to know is that in case of refund, the money you will get back includes only the product price and no other taxes levied will be included.

This return policy is only applicable if there is no specific return policy specified at the product level. In case of a conflict between the store-wide return policy and product-specific return policy, the terms of product-specific return policy will prevail.

Exchanging a product you have bought from us is possible within 3 days of purchasing. In order to initiate an exchange, you will have to either come to our store or raise a request with our online store at GoldCityMall® . When doing this, you will have to mention the reason why you wish to exchange the item/s. 

Once the request is processed, you will have to send us the product in its original condition with the box and bill. Upon receiving the products, we will run them through certain mandatory checks to ensure their authenticity, undamaged condition. In case the products are not in their original condition, then the exchange will not go through, and they will be returned to you. 

However, if the products clear the checks, we will initiate the final exchange process. Upon completion of this procedure, you will be able to pick another product of equivalent price from us. One thing to know is that any customised product will not be considered for exchange. Also, any shipping, custom and import charges applied will not be included in the exchange process. These charges will solely be at the customer’s expense.

This exchange policy is only applicable if there is no specific exchange policy specified at the product level. In case of a conflict between the store-wide exchange policy and product-specific exchange policy, the terms of product-specific exchange policy will prevail.

Anand Jewellers WLL is a premium, family-owned jewellery store in Bahrain. We sell precious ornaments in gold and silver from our in-house collection and various other brands as well. For ease of doing business with us, we have put in place some policies that will ensure we have a smooth and long working association.

Policy Guidelines:

• Location:

Anand Jewellers WLL is located in Manama, Bahrain. Moreover, we have expanded to have an online presence with a brand store at GoldCityMall® 
https://www.goldcitymall.com/en-bh/product-list/jeweller/anand-jewellers-wll

• Operations:

We have only one store in Bahrain. But in terms of doing business, we do serve a wide client base in Bahrain, other Gulf countries and internationally as well / This enables us to serve a wide client base both locally as well as globally. Although for any deliveries outside the country (Bahrain), we do it via our online store at GoldCityMall® . / In case of any deliveries we either do it from our store in that specific location or route it via our online store at GoldCityMall® .

• Showcasing:

We have a huge assortment of glittering gold / and or diamond ornaments that are designed by expert craftsmen. At our store we display several traditional and modern jewellery creations. Along with these we even have collectibles like gold bars and coins from well-known brands.

• Working Days:

We are functional every dayevery day of the week between 10AM up to 09PM except for National holidays or other unforeseen circumstances. In case you want to shop with us on an off day, you can always access our online store at GoldCityMall® . 

• Online Shopping:

We have an online store at GoldCityMall® . where we have listed several of our bestselling and highly sought-after products. We have a vast variety of gold and silver ornaments and collectibles like bars and coins as well. If you are unable to reach our store, then you can always visit and shop from our online store irrespective of wherever you reside across the globe.

• Payment:

When you buy from our online store, you have the option to pay us via Benefit Pay (debit cards), cheque, wire payments (Fawateer, Fawri, Fawri+) and through payment links. In case you opt for wire payments or pay with cheque, you will be asked to share screenshots of the receipt, cheque or payment link. We will initiate order delivery once we get a payment intimation from our bank.

• Delivery:

When you shop from us, be it online or from our physical store, we do provide you with delivery services. We have partnered with a trustworthy logistics partner who helps us in delivering the goods to you. The delivery time for the product you ordered would depend upon the availability of the product and delivery partner or if there are any holidays around. In any scenario, you will be updated about your expected delivery time frame and even in case of early or late delivery.

• Pickup:

Picking up jewellery directly from our store is a possibility when you shop from our online store. During the payment process you will be given an option to choose pickup instead of delivery, where you can opt for the same. Later, upon payment you would be given the date and time when you can pick up your finished product from our physical store.

• Exchange:

As a trusted jewellery store, we strive to give you the best products and services. However, in case of some issues with the product, there is a possibility of exchange. But for this, we will require you to come back to us in 3 days and state the reason why you wish to exchange the product. For initiating an exchange, you can either come to our store or put a request on our online store. 

We will process the request and let you know if an exchange is possible. If an exchange is processed, we will need you to give us the product in the same state it was received with the original bill and box. Once we receive the product you want to exchange, we will examine it for authenticity or any other damage. After the checks are cleared then you can get another product of equivalent value from us.

This general exchange policy is only applicable if there is no specific exchange policy specified at the product level. In case of a conflict between the store-wide exchange policy and product-specific exchange policy, the terms of product-specific exchange policy will prevail. 

• Return:

In case of return of a product, again you can do it via both our physical and online store. For returning a product, you will have to do so in 3 days after the product was delivered to you. You will need to either come directly to our store to discuss the return or raise a request online. If your request goes through, then you will have to return the product as received with its original box and receipt. 

Once you return the product, we will put it through some checks to confirm its authenticity and undamaged state. After the product clears the check, we will accept the return and you will be eligible to buy another product of equivalent amount.

This return policy is only applicable if there is no specific return policy specified at the product level. In case of a conflict between the store-wide return policy and product-specific return policy, the terms of product-specific return policy will prevail.

• Refund:

Refunding the amount you paid for a product is possible if there is an error from our end and we cannot process your order. But in case of return of a product, refund is not a usual outcome. If you are eligible for refund, then the process will be completed within 10 days of the initiation request. The refunded money will be paid to your bank account directly irrespective of the payment method you opted for during the purchase.

If there were any shipping, handling or import charges paid during product delivery, they will not be included in the refund. You will only receive the product price which will be the same as the one that you paid at the time of purchase. 

This refund policy is only applicable if there is no specific refund policy specified at the product level. In case of a conflict between the store-wide refund policy and product-specific refund policy, the terms of product-specific refund policy will prevail.

• Customisation:

Most jewellery items that you find in our collection are customisable. So, you can speak to our store executive, explain your preferences and they will help you get the customisation processed. To order a customised jewellery from our online store, you can place a special request via GoldCityMall® . 

Once your request is processed, you will be able to know the details of the timeline required to design, delivery time and more.

• Reselling:

As a jewellery firm being a part of this community for 20 years, we are aware of the reselling practice. So, if you are willing to sell your old gold products to us, although they were originally purchased from someone else, we could help you with that. 

But before we take the items you wish to sell; we will run certain checks on them to ensure the authenticity and assess the condition of the products. After the items clear these checks, we will send you an offer price for them. If you agree to the quoted price, only then we will begin the payment process. The amount will directly be transferred to the bank account you shared with us.

• Other queries:

If you have any other questions pertaining to the product or about our store, jewellery or more than you can always contact us on call or via email. We will revert to you in 3-4 working days. Our customer support email is anandjewellers@goldcitymall.com

As we believe in enhanced customer experience, we shall allow the “Try-At-Home” option on our select jewellery products.  

While looking for the jewellery online through GoldCityMall® , if the customer wishes to try the jewellery before making the purchase and selects the “Try-At-Home” option (wherever the option is available), we shall arrange for delivering the selected jewellery items to the customer through our representative at the earliest.  

The representative shall visit the customer with the selected jewellery products and present the jewellery to the customer for trial. The representative shall stay back at the customer’s place until the customer tries on the jewellery.  

If the customer wishes to purchase the jewellery post trail, the customer shall make the online transaction through the GoldCityMall® . Upon confirmation of the transaction, our representative shall deliver the purchased jewellery item to the customer. 

If the customer does not buy any of the jewellery items, the customer shall be obligated to return all the jewellery items in the same condition as received from the representative. 

At no time shall the customer demand the representative to leave the jewellery with the customer. The representative shall leave the customer’s place with jewellery if the customer decides not to buy any jewellery made available for trial. 

Refund is a possibility if there is any error, cancellation or inability to process order from our end. In case of customisation or return order, refund is not an option. If you are eligible for refund, then you can put in a refund request with our online store at GoldCityMall® . Our representative will get in contact with you in 5 business days. If you have claimed a refund against a damaged piece, then you will be required to send the product back to us with its original box and bill.

We will run standard mandatory checks on the products and confirm your eligibility for refund. Upon receiving an all clear on the checks, we will initiate the refund process. However, if we find that in some way the product has been hampered with or it isn’t ours, then we will cease the refund process. And the product will be sent back to you in the same condition in which it was received.

Usually, the refund process is completed in around 10 business days if everything goes smooth. But, in case of delays, you will be kept updated via emails. The money that you are liable to receive will be directly transferred to your bank account. Also, the refunded amount will not include any shipping, handling or import charges. These additional expenses will be taken care of solely by the customers.

This refund policy is only applicable if there is no specific refund policy specified at the product level. In case of a conflict between the store-wide refund policy and product-specific refund policy, the terms of product-specific refund policy will prevail.

When you shop online at our brand store on GoldCityMall® , you will be given multiple payment options. You could pay via Benefit Pay (debit cards), wire payment, Fawateer, Fawri, Fawri+ payment links or cheques. If you opt for paying with Benefit pay, your card authorisation will be processed and once that is cleared only then will the payment go through.  

For wire payments, Fawateer, Fawri and Fawri+ you will have to search our store/brand name on the app or website, select it and make the payment. Later you will have to update the screenshot of the complete payment at the checkout page. In case of payment links the procedure will be the same. Here it is important to understand that the bank intimations of payment transfers may take upto a few hours. So, once we receive an intimation of the payment transfer, we will start processing your order. 

If you opt to pay via a cheque, you can make it in the name of Bank of Bahrain and Kuwait and update a photo of the same on the checkout page and then deposit it into our account. In here also it is imperative to know that the bank clearance of cheques may take some time (1 or 2 days). So, when the amount is credited to us, we will start the delivery process.  

In the payment process, it is essential to know that the product price that you see is without shipping, handling and other additional chargers. So, the amount to be paid will be mentioned on the checkout page and that is the one that needs to be taken as the final price. Only when you complete the payment procedure will your order be placed. If for any reasons the payment procedure isn’t completed by you, then your order will not be placed. 

Additionally, payment is an extremely important process, so do it with utmost care. If you are to pay the amount to someone else via wire payments or cheque then we will not take any responsibility for it.