Wesal Jewelleries Co. W.L.L is a premium, family-owned jewellery store in Bahrain. We sell precious ornaments in gold and silver from our in-house collection and various other brands as well. For ease of doing business with us, we have put in place some policies that will ensure we have a smooth and long working association.
Wesal Jewelleries Co. W.L.L is located in Riffa, Bahrain. Moreover, we have expanded to have an online presence with a brand store at GoldCityMall®
We have only one store in Bahrain. But in terms of doing business, we do serve a wide client base in Bahrain, other Gulf countries and internationally as well / This enables us to serve a wide client base both locally as well as globally. Although for any deliveries outside the country (Bahrain), we do it via our online store at GoldCityMall® . / In case of any deliveries we either do it from our store in that specific location or route it via our online store at GoldCityMall® .
We have a huge assortment of glittering gold / and or diamond ornaments that are designed by expert craftsmen. At our store we display several traditional and modern jewellery creations. Along with these we even have collectibles like gold bars and coins from well-known brands.
We are functional every dayevery day of the week between ( 1 )09AM up to 01PM ( 2 ) 04PM up to 10PM except for National holidays or other unforeseen circumstances. In case you want to shop with us on an off day, you can always access our online store at GoldCityMall® .
We have an online store at GoldCityMall® . where we have listed several of our bestselling and highly sought-after products. We have a vast variety of gold and silver ornaments and collectibles like bars and coins as well. If you are unable to reach our store, then you can always visit and shop from our online store irrespective of wherever you reside across the globe.
When you buy from our online store, you have the option to pay us via Benefit Pay (debit cards), cheque, wire payments (Fawateer, Fawri, Fawri+) and through payment links. In case you opt for wire payments or pay with cheque, you will be asked to share screenshots of the receipt, cheque or payment link. We will initiate order delivery once we get a payment intimation from our bank.
When you shop from us, be it online or from our physical store, we do provide you with delivery services. We have partnered with a trustworthy logistics partner who helps us in delivering the goods to you. The delivery time for the product you ordered would depend upon the availability of the product and delivery partner or if there are any holidays around. In any scenario, you will be updated about your expected delivery time frame and even in case of early or late delivery.
Picking up jewellery directly from our store is a possibility when you shop from our online store. During the payment process you will be given an option to choose pickup instead of delivery, where you can opt for the same. Later, upon payment you would be given the date and time when you can pick up your finished product from our physical store.
As a trusted jewellery store, we strive to give you the best products and services. However, in case of some issues with the product, there is a possibility of exchange. But for this, we will require you to come back to us in 3 days and state the reason why you wish to exchange the product. For initiating an exchange, you can either come to our store or put a request on our online store.
We will process the request and let you know if an exchange is possible. If an exchange is processed, we will need you to give us the product in the same state it was received with the original bill and box. Once we receive the product you want to exchange, we will examine it for authenticity or any other damage. After the checks are cleared then you can get another product of equivalent value from us.
This general exchange policy is only applicable if there is no specific exchange policy specified at the product level. In case of a conflict between the store-wide exchange policy and product-specific exchange policy, the terms of product-specific exchange policy will prevail.
In case of return of a product, again you can do it via both our physical and online store. For returning a product, you will have to do so in 3 days after the product was delivered to you. You will need to either come directly to our store to discuss the return or raise a request online. If your request goes through, then you will have to return the product as received with its original box and receipt.
Once you return the product, we will put it through some checks to confirm its authenticity and undamaged state. After the product clears the check, we will accept the return and you will be eligible to buy another product of equivalent amount.
This return policy is only applicable if there is no specific return policy specified at the product level. In case of a conflict between the store-wide return policy and product-specific return policy, the terms of product-specific return policy will prevail.
Refunding the amount you paid for a product is possible if there is an error from our end and we cannot process your order. But in case of return of a product, refund is not a usual outcome. If you are eligible for refund, then the process will be completed within 10 days of the initiation request. The refunded money will be paid to your bank account directly irrespective of the payment method you opted for during the purchase.
If there were any shipping, handling or import charges paid during product delivery, they will not be included in the refund. You will only receive the product price which will be the same as the one that you paid at the time of purchase.
This refund policy is only applicable if there is no specific refund policy specified at the product level. In case of a conflict between the store-wide refund policy and product-specific refund policy, the terms of product-specific refund policy will prevail.
Most jewellery items that you find in our collection are customisable. So, you can speak to our store executive, explain your preferences and they will help you get the customisation processed. To order a customised jewellery from our online store, you can place a special request via GoldCityMall® .
Once your request is processed, you will be able to know the details of the timeline required to design, delivery time and more.
As a jewellery firm being a part of this community for 20 years, we are aware of the reselling practice. So, if you are willing to sell your old gold products to us, although they were originally purchased from someone else, we could help you with that.
But before we take the items you wish to sell; we will run certain checks on them to ensure the authenticity and assess the condition of the products. After the items clear these checks, we will send you an offer price for them. If you agree to the quoted price, only then we will begin the payment process. The amount will directly be transferred to the bank account you shared with us.
If you have any other questions pertaining to the product or about our store, jewellery or more than you can always contact us on call or via email. We will revert to you in 3-4 working days. Our customer support email is email@example.com